At PawsomeShepherds.com, we take pride in the quality and reliability of our products. However, we understand that circumstances may arise where a return or refund is necessary. Here’s what you need to know about our return and refund policy:
General Policy
We accept returns under various circumstances, including accidental orders, changes of mind, or if the product no longer meets your needs. Please keep the following points in mind:
Return Time Frame: You have 14 days from the date of buying your item to initiate a return.
How to Initiate a Return
Contact Us: Send an email to zara@pawsomeshepherds.com with your order number and reason for the return, including photos if the item is damaged.
Refund Processing: Once we receive the returned item at our warehouse, we will process your refund. The refunded amount will be credited back to your original payment method within the next 2 weeks.
Refunds
Refund Time Frame: Refunds are processed within the next 2 weeks after we receive the returned item. Expect the refund to appear on your credit card statement within this period.
Refund Method: Refunds are issued to the original payment method used at the time of purchase.
Exchanges
We do not offer exchanges at this time. If you need a different item, please return your current item and place a new order.
Questions?
If you have any questions about our Returns & Refunds policy, please don’t hesitate to contact us at zara@pawsomeshepherds.com. We’re here to help make your experience with PawsomeShepherds.com as smooth as possible.
